Question Types

What kinds of questions are available and how to use them correctly

Net Promoter Score® (NPS®)

Usage The Net Promoter Score is used to measure the loyalty of customers or employees. Customers (employees) respond to a very simple question: "Ho...
Tue, 4 Oct, 2022 at 11:17 AM

Single choice question

Usage The closed-ended is the most commonly used question type in all surveys that lets respondents select one answer from a defined list of choices: ...
Tue, 4 Oct, 2022 at 11:11 AM

Multiple choice question

Usage The multiple choice question works best for situations where you want to allow respondents choosing more answers to one question. Such given answe...
Tue, 4 Oct, 2022 at 11:18 AM

Text answer

Usage This type of question is best for collecting comments, feedbacks, opinions, word suggestions, recommendations, ideas, etc. Analyzing resu...
Tue, 4 Oct, 2022 at 11:15 AM

Image choice

Usage This is the same type of closed-ended question as "single choice" and "multiple choice" where options are represented by pictu...
Tue, 4 Oct, 2022 at 11:14 AM

Rating scale slider

Usage Use if you want the respondent to divide the value (eg points, money, percent) between the options. You will receive the information about how imp...
Tue, 4 Oct, 2022 at 11:23 AM

Star rating

Usage Often used for a quick and easy customer satisfaction evaluation of services such as (restaurants, hotels, hospitals, etc.). Analyzing re...
Tue, 4 Oct, 2022 at 11:19 AM

Semantic differential

Usage The semantic differential is a commonly used socio-psychological and sociological method for detecting subtle differences in the attitudes of resp...
Tue, 4 Oct, 2022 at 11:20 AM

Ranking

Usage You can use this question if you need to sort values according to different parameters, for example by size, popularity, importance, price, interest ...
Tue, 4 Oct, 2022 at 1:02 PM

Single choice matrix

Usage The single choice matrix is a combination of multiple single choice questions in each row. It is used mainly in situations where several questions of...
Tue, 4 Oct, 2022 at 1:05 PM

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