1. On the main dashboard, in the upper right-hand corner, click the profile symbol, select My Account and go to Preferences.

2. You can change:

  • Name, Surname, telephone number.

  • System language (application language).

  • Password.

3. The Subscription & Billing tab provides information about your account, including invoices to download, auto renewal or expiration date.

4. In the Notification tab, you can activate a subscription for receiving Survio Newsletter e-mails and System notifications. We recommend that you DO NOT turn System notifications off, as we only send important messages about your account status - expiration, exceeding the limits, etc.).

Warning: You cannot change the registration e-mail (your login) for yourself. If you need to change it, please contact our customer support.

Tip: When contacting our customer support, always provide us with the URL (the address you send to your respondents) of any of your surveys. It will help us to locate your account faster and you will gain access to it sooner.

URL address example: