If you have an active subscription and have paid for your Survio subscription through Stripe, you can access our self-service portal using this link: https://billing.stripe.com/p/login/5kA6s8fzp1bxcuIeUU

Important: Stripe's self service portal does NOT accept your Survio account credentials! If an account with the given e-mail address exists, Stripe will send a one-time password to the address.


  • If your invoice reference number begins with FVS, you paid through Stripe and can use the self-service portal.
  • If your invoice reference number begins with AKD, you paid through our payment partner Cleverbridge, and cannot use the self-service portal. Contact cleverbridge in case you need to change any billing details: https://support.cleverbridge.com/hc/en-us/requests/new
  • If you paid using an advance invoice, please contact us directly.